Questions about the shop
Due to large amount of enquiries, we do not respond to enquiries that can be answered in the FAQ below. Thank you for your understanding.
A free downloadable reading order and break down of all of Willow’s books and titles can be found by clicking here!
You can always use our Contact Us page here, however please read the following FAQ page to see if your question is covered below. Thank you.
The best way to get an update is by logging into your account and checking on your order. If you do not have an account you can register for one and then CONTACT US and we’ll link the order to your account for you.
Please also take a look at the FAQ below to check out our current processing times. Please note, due to our processing times it is normal not to hear anything from us while we work though orders.
Currently we are trying our very best to process all orders within 14 business days. This obviously is stock depending, if your order is placed on hold it is because we are awaiting items to come in to fulfil your order.
Please note, due to our processing times it is normal not to hear anything from us while we work though orders.
All orders of the “No Number” & “Pick Your Color” Discreet Series books have a separate order processing time of 8-10 weeks.
Once your order leave us, the time to reach you will depend on the shipment process with USPS and unfortunately we can’t advise on how quick/slow this will be.
If you’re wanting to order something for Christmas this year, please try and have your orders placed by November 15, 2023.
Orders made after this date are not guaranteed to reach you for Christmas but we will do our very best!
Once your order leave us, the time to reach you will depend on the shipment process with USPS and unfortunately we can’t advise on how quick/slow this will be.
Please note, due to our processing times it is normal not to hear anything from us while we work though orders.
All notes should be left in the “Shipping Notes” box at checkout! If you miss this and still need to add any notes/amend notes on your order, please CONTACT US with your order number and specific note and a member of the team will take care of that for you
You can always log into your account to check on your order. When your order is complete, and ships you will be sent an email with a tracking number.
If your shipment is delayed or hasn’t shown up/moved for a few days you need to contact USPS/your local post office. Please do not contact us before contacting USPS/your local post office, we can only see/get the same information you have on your Tracking Number.
Please note, due to our processing times it is normal not to hear anything from us while we work though orders.
Yes we do! All our shipping prices pull in real time from USPS, we cannot set or amend these ourselves. International customers should also be aware they may receive import, tax or customs fees.
We do not pay these fees, customers are in charge of paying these in order to release their package.
All Patreon special editions are shipped at the end of the following month.
So, the August Special Edition will ship at the end of September. Septembers Special Edition will ship at the end of October and so on.
Special Editions are only sent to full paying members for the whole qualifying month.
If you’d like more information on Willow’s Patreon Tiers, please click here!
Willow’s Patreon account is packed with exclusive content and early sneak peeks not available anywhere else! There are also tiers to join that offer a Signed Special Edition Paperback or Hardback each month!
If you’d like more information on all Willow’s Patreon Tiers, please click here!
We now have a new loyalty program in the shop! For every $1 you spend you will be rewarded 1 point. Once you have built up 100 points, you can then start redeeming your points on future orders getting you money off your purchases!
In order to get points for your orders, you MUST have a registered account, we also give you 20 points just for creating an account.
Guest checkouts, will not earn points.
Please CONTACT US in regards to your subscription. We no longer have the Big Book Lover Box Subscriptions. Willow Winters Subscription Boxes will be back this Winter.
Please do not worry if your order says on hold. It just means we are waiting on more items to arrive in order to fulfil your order.
We currently have a few processing queues for different items such as, Mystery Boxes, Full Sets, Subscriptions and Pre Orders. Again there is nothing to worry about, your order is just being processed in its correct queue.
If USPS/your local post office marks your package as lost or undeliverable, please contact USPS/your local post office and escalate with them via a claim form or helpline.
We will not be sending out replacements for lost packages until a claim has been made with USPS/your local post office. Once a claim is filed we can issue store credit or a replacement at our discretion.
If USPS/your local post office marks your package as delivered but you have not received your package, please contact USPS/your local post office and escalate/file a claim with them.
We are not responsible for stolen packages, therefore they will not be refunded or replaced. Once your package leaves us, it is out of our control and under the responsibility of USPS/your local post office.
Please CONTACT US within 10 days of receipt of your order so we can sort a solution for you.
Please note, not all items can be replaced and in these circumstances shoppers will be sent a coupon. If you qualify for a replacement, all book replacements are sent via Amazon (unsigned).
Refunds are processed once we have received your order back to us, in the condition it was sent out. Please CONTACT US to start this process.
Shipping charges are for the shipment time only. So the time it takes for your package to arrive with you, once it leaves us. Paying for priority shipping does not mean that we can process your order any quicker than the times stated in the FAQs.
Kickstarter is an online platform where creators share new visions for creative work with the communities that will come together to fund them. Willow does regular Kickstarters for her Decadent Collections and other special editions that are not available anywhere else – Kickstarter is useful for Willow to gauge numbers and interested and have the funds to bring these very special editions to her readers.
Questions for/about Willow
Nope! I hated English in school and it’s the only class I ever got a C in. I didn’t go to school for this. I was just a stay at home mom in need of an outlet. And once I started, I fully accepted the challenge of self publishing so I could continue my love for these romance stories.
I have written so much – more books than some people will read in their lifetime. For an updated list on the reading order, please see the reading order page.
I get asked this one a lot. I wish I had a better answer, but the simple truth is, the quiet brings stories to me. My muse goes wild on long car rides with the radio off or even when I take a walk to clear my head. Pretty much every night when I lay down to sleep, scenes and characters come to occupy my head.
All of my new releases are available on audio! More books are coming as well. Slowly but surely my full catalog will be available in audio. The links are on each book’s details over on the reading order page.
Willow’s main and ONLY Tiktok Acct is @willowwintersauthor
Willow’s main and ONLY instagram account is @willowwintersshouldbewriting
Willow’s main and ONLY Facebook page is Willow Winters
These are the ONLY accounts we post giveaways to and pick winners from.
Our VP of Operations, Sophie close all Willow’s giveaways on Facebook, Instagram and TikTok. My username on Instagram and TikTok is @sophaloph2.0
Sophie’s account is also verified on Facebook and Instagram so you’ll see a blue tick next to her name/comment.
Gemma Woolley closes giveaways in Begging for Book Boyfriends.
A few things to be aware of that are MASSIVE red flags!
1) Willow never picks her winners. For this reason. So anyone using her picture is a scammer!
2) We will NEVER require you to “check out a profile” or “new posts” or “visit link in bio”
3) We will NEVER ask you to “register on a website”
4) And we will NEVER, ever require your credit/banking information! All we need from you is a mailing address to ship your prize. If anyone ever requests banking info for a free prize, RUN AWAY!
I have an events page! You can read all about them here!
Yes they do! I thought I was the only one who read romance novels until I started writing them. My aunt, my cousins – my grandmother – all read my books. It makes knowing what to get them for Christmas very easy!
Yes they are both me! I write on a whim and whatever mood I’m in. I found that sometimes the books were strikingly different in terms of the feelings they evoked. One light and contemporary romance with those ooey gooey book feels (with the occasional gasp and gut punch) and then others were much darker, more suspenseful, more hold-your-breath throughout most of the book type of book feels. I simply separated the two to make it easy for readers to differentiate and know what exactly they’re about to read based on which pen name is on the front cover.