FAQ

Q: Who can I contact about an issue with my order?

Please email us if you have any issues at all with your orders.   You can always contact Sophie, our Vice President of Operations at [email protected]

 

Q: How long does shipping take?

Currently we are trying our very best to process all orders within 7-10 business days, stock depending.
Due to printing and shipping times on paperbacks and hardbacks we are experiencing delays of up to 3-4 weeks.
Due to printing and shipping times on the Discreet Series books we are experiencing delays of up to 4-6 weeks.

Q: Can I get a replacement on my damaged item?

Please contact Sophie at [email protected] within 10 days of receipt of your order so we can sort a solution for you. Please note, not all items can be replaced and in these circumstances shoppers will be sent a coupon. If you qualify for a replacement, all book replacements are sent via Amazon (unsigned).

Please include any pictures of damages so we can speed up this process.

 

Q: How can I get a refund?

Refunds are processed once we have received your order back to us, in the condition it was sent out. Please email Sophie at [email protected] to sort this.

 

Q: Did you always want to be an author?

Nope!  I hated English in school and it’s the only class I ever got a C in.  I didn’t go to school for this.  I was just a stay at home mom in need of an outlet.  And once I started, I fully accepted the challenge of self publishing so I could continue my love for these romance stories.

 

Q: Reading order

I have written so much – more books than some people will read in their lifetime.   For an updated list on the reading order, please see the reading order page.

 

Q: How do you come up with your stories?

I get asked this one a lot.  I wish I had a better answer, but the simple truth is, the quiet brings stories to me.  My muse goes wild on long car rides with the radio off or even when I take a walk to clear my head.  Pretty much every night when I lay down to sleep, scenes and characters come to occupy my head.

 

Q: Are all of your books available on audio?

All of my new releases are available on audio!  More books are coming as well. Slowly but surely my full catalog will be available in audio.  The links are on each book’s details over on the reading order page.

 

Q: How can I find out about your events & appearances?

I have an events page!  You can read all about them here!

 

Q: Does your family read your work?

Yes they do!  I thought I was the only one who read romance novels until I started writing them.  My aunt, my cousins – my grandmother – all read my books.  It makes knowing what to get them for Christmas very easy!

 

Q: Are Willow Winters and W. Winters the same person?

Yes they are both me!  I write on a whim and whatever mood I’m in.  I found that sometimes the books were strikingly different in terms of the feelings they evoked.  One light and contemporary romance with those ooey gooey book feels (with the occasional gasp and gut punch) and then others were much darker, more suspenseful, more hold-your-breath throughout most of the book type of book feels.  I simply separated the two to make it easy for readers to differentiate and know what exactly they’re about to read based on which pen name is on the front cover.